Workplace Bullying & Harassment Training
We offer services to support workplace management and normalize workplace psychological wellness.
Half Day, Full Day, Two Day Workshops, Define and Address:
- What is and What is not Workplace Bullying: and what to do about it.
- Workplace Psychological Harassment, Psychological Violence, Bullying, Lateral Violence, Mobbing
- Psychological Health, Psychological Injuries, Hazards, Warning Signs, and How to Address them.
- In workshops we focus on: Prevention, Intervention and Resolution or Repair Strategies and Options
- Content includes policies, procedures, OHS Legislation, research, stories, and anecdotal examples.
- Training for Leadership and/or Training for Staff
- We encourage discussions, questions, and interactive activities
- Completion Certificates
For consistency of staff training: we offer a New Hire Orientation Package.
Workplace Bullying and Harassment Training for:
- Oil and Gas, Trades, or Construction Industries, or Multidisciplinary Professional Teams
- Social Workers: risks and opportunities
- Nurses: risks and opportunities
- Teachers: risks and opportunities
- Lateral Violence and Bullying in Indigenous Workplaces
- Domestic Violence Survivors. For those reentering or entering the workplace for the first time.
- Youth Entering the Workplace: understanding policy, rights, and resources available.
- Bullying Experienced by Seniors in Facilities. This training is for Staff, or Residents and Families.
We also offer specialized training for Counselors and Therapists for treating targets of workplace bullying. See below for details.
A Two-Day Training for Essential Skills for Treatment Professionals
A Canadian study conducted in 2012 reported that 45% of Canadian workers reported experiencing bullying. One-third of bullied workers said it caused them health problems. It is now well known that workplace bullying is associated with a host of psychological problems ranging from distress to complex Post Traumatic Stress Disorder and suicide as well as serious physical problems such as gastric, muscular-skeletal problems, etc. Many who suffer serious impact from workplace bullying are unable to work and many destroy their lives through severe rumination. Mental health treatment professionals have recognized bullying as a psychosocial stressor that can be difficult to treat. If a client comes early in the process of being bullied, support and standard treatment approaches are often effective. However, if a client has been bullied for a longer period of time and chooses to access help later and demonstrate moderate to severe symptoms, special considerations for treatment are required.
The Therapist Special Interest Group of the International Association on Workplace Bullying and Harassment (IAWBH) has been discussing diagnostic and treatment issues at the bi-annual conferences, special discussion days, correspondence and a summer school for over a decade. Many have published in top tier journals and written books Members include psychiatrists, psychologists, physicians, social workers, and other mental health professionals. Over the years this group has developed diagnostic framework and treatment protocol guidelines. This wisdom, their research, and clinical knowledge form the basis for this two-day training.
This is an opportunity to choose the focus of a one-day training session unique to all others. This provides incremental value in addressing workplace bullying. The impact would be significant to those attending in providing exposure to world-class speakers and for discussing the international experience and strategies.
The one-day training will:
- Assist mental health professions to understand what bullying and harassment involves, the causes, personal injuries, organizational damage, and possible consequences, as well as develop some understanding of what can be done for employers and employees.
- Provide a neurological, and psychological theoretical understanding as to why bullying is so harmful, even though the behaviours may be subtle and perceptions can vary.
- Discuss essential knowledge and skills for the therapist. This includes ethical considerations, transference, and boundary issues, self-awareness, review of the current state of research internationally, diagnostic frameworks, treatment options, goals of treatment, (for short- and long-term targets of bullying), aids to treatment, difficulties in therapy.
Participants will gain an understanding of:
- Range of definitions of bullying: legal, policy, research, popular
- Why workplace bullying is harmful and the neurological, genetic, biological, and psychological impact on a target.
- What the workplace can do to minimize and manage bullying
- Philosophical and ethical foundation of human dignity
- How to set up an appointment, set boundaries and create safety
- Treatment strategies for mild, moderate and severe symptoms presentation
- Considerations for diagnosis
This workshop is co-facilitated with Pat Ferris MSW, RSW, M.Sc., Ph.D., my partner in creating respect at work.
Pat’s background includes working in-patient and community mental health for over a decade, then working in the Employee Assistance Program field for 25 years. Across these experiences, she has focused on the treatment of trauma as well as a general caseload. For the past 20 years, she has provided training to organizations on respectful workplaces and has treated those who have experienced sexual, racial, and other human rights protected violations of dignity. Pat has been treating targets of workplace bullying for 20 years. She presents internationally on bullying topics and publishes in top tier journals. She hosted the first IAWBH Summer School in Calgary in 2015. She has been the Co-convener of the Therapist SIG for the past 10 years. She is a partner in a large psychological practice.
Risks and Opportunities for Social Workers: Psychological Harassment (Bullying)
The Profession of Social Work is one of the most diverse professions. This is exactly what is needed to address bullying at all ages, a team with a variety of skills, perspectives, experiences, and tools. From assessments, investigations, consultations, training, research, activism, building awareness, to coaching and counselling, you are needed. As social workers you may be working with clients, helping friends or family members navigate workplace systems, or you may be experiencing workplace bullying yourself, and/or witnessing this occurring for others. You will need this knowledge personally (risks) and/or professionally (opportunities). Learn from the only two social workers in Canada with this level of expertise. Pat and Linda have worked with hundreds of organizations and thousands of individuals. They offer many webinars for you to learn from and they remain a strong resource for all social workers.
When negative interpersonal interactions such as harassment and bullying occur in the workplace, some will become distressed and others will develop significant psychological injury that results in changes in behavior, workplace relationships, and culture. Injuries that develop can range from mild to traumatic requiring a trauma informed approach to restoration. Revitalizing a workplace after investigated and supported/unsupported incidents of workplace harassment and bullying requires a phased team approach, in our experience. We recommend a phased approach to healing and repair for individuals, teams, and institutions.
The Canadian Institute of Workplace Bullying and Harassment Resources (CIWPB) offers all organizations, professions, and industries a specialized service to address negative, conflictual, and destructive employee behaviors and actions that give rise to psychological distress and harm to others. CIWPB specializes in programs for employers, leaders, and individual employees through their Respectful Workplace Clinic and our Workplace Management System. Their work is trauma informed and their training provides participants with a holistic view on Prevention and Intervention techniques as key in repairing and revitalizing a psychologically healthy workplace culture.
Founders Linda Crockett and Pat Ferris are social workers who have been dedicated to this area of specialty for over a combined period of 35 years. They are now known as international experts in this area speaking at conferences in Canada, USA, and Europe. Linda and Pat have successfully helped create positive changes for all working Albertans through their research, advocacy, awareness building, activism, education, train the trainer, mentoring, mediating, facilitating discussions, investigating, coaching, through to short/long term counselling and trauma therapy. Your fellow social workers have relentlessly advocated for psychological safety in the workplace.
This training begins with an overview of definitions (what is and what is not psychological harassment), prevalence, tactics, characteristics (common themes), causes and risk factors. Facilitators also review a variety of restorative, repair, and recovery options. Training also focuses on what to do when a client, family member, social worker, or colleague, experiences workplace harassment. Case examples, exercises, Q/A, and interesting discussions will be included along with a booklet of handouts.
Pat Ferris and Linda Crockett will be an ongoing resource for all social workers.